When Royal Panda was conceived, the makers wanted to try something new. Everything else had already been done and felt a little too generic to be attractive to the people behind Royal Panda. They didn’t want to be a dime-a-dozen or offer poor customer service and difficult to use websites. Instead they wanted to give players a royal experience and thus we got Royal Panda.
The casino will turn three this year, which means it really is still quite young. But they’ve made quite a splash since opening and have been doing their best to keep all the promises they made when Royal Panda was launched early in 2014 by Royal Panda Limited. Indeed, since the beginning not much has actually changed, because not much needed to change. The casino offers a great range of games from NetEnt and Microgaming as well as Evolution Gaming. Eventually more providers were added, which is one of the few things that have only become better over time.
Since the beginning the welcome offer has been great and plenty of bonus offers have always been par for the course as well. The loyalty program has also been part of the appeal of Royal Panda right from the start.
Nowadays the casino boasts the following advantages:
Live Chat, Email, Phone
Malta (MGA), United Kingdom (UKGC)
Brazilian real, Czech Republic korunas, Euros, British pounds sterling, Indian rupees, Mexican Peso, New Zealand dollars, Polish zlotys, Swedish Kronor, US dollars
Blackjack, Roulette, Baccarat, Casino Holdem,
Microgaming, NetEnt, Evolution Gaming, Thunderkick, Elk studios
E-Wallets : 0-1 h
Credit/Debit Cards : 1-5 d
Bank Transfers : 1-5 d
Sign up at Royal Panda and the first thing to look forward to are 10 free spins on Starburst, everyone’s favourite NetEnt slot. You can head on over to the slot right after signing up and claim the free spins there. Any winnings from those free spins come with wagering requirements of 35 times and they will be added to your bonus money balance. Wagering requirements can only be met using cash balance bets.
Not everyone is able to claim the free spins, however. Only players from the following countries will be able to enjoy them: United Kingdom, Switzerland, Austria, Germany, Netherlands, Sweden, Finland, Norway, Australia and New Zealand.
Once you’ve claimed your free spins, you can make your first deposit at Royal Panda and choose the welcome bonus when doing so. You can get a 100% bonus and up to €100. Once again wagering requirements of 35x apply and they will have to be met using the cash balance. Bonus money usually only expires after 90 days, so new players have plenty of time to meet the requirements.
Royal Panda keeps the most important bonus information fairly simple, which is nice. But further information can be found only a click away. There you’ll learn that 100% of gameplay on video slots, classic slots, scratch cards and Softgames counts towards meeting wagering requirements. All other games, including table games, video poker and live casino games, count 10%. So they’re keeping it fairly simple here, which is a welcome change. As usual we do recommend that new players read all terms and conditions before signing up.
Since the beginning Royal Panda decided against just one game provider, which is something quite a few online casinos do when they first get going. Instead Royal Panda decided on two of the biggest iGaming providers in the industry: NetEnt and Microgaming. Later the live casino games were provided by Evolution Gaming, leading in their area as well.
But since players’ wishes are taken under consideration at Royal Panda, the offering has since been expanded significantly. Initially around 100 games were provided, but that number has been quadrupled since then. Now we also find games from Thunderkick, Elk Studios, NextGen Gaming, Rabcat, Genesis Gaming or Nyx Interactive at Royal Panda. That means players can enjoy some of the best games around at this casino.
The majority of games are slots, of course. You’ll get about 400 of them here and with new releases that number continues to grow. Whether you’re looking for the quirky Machine Gun Unicorn, the delicious Sunset Delights, the fun Taco Brothers or exciting Jungle Jim El Dorado, you’ll be able to find them all at Royal Panda. New slots as well as classics are all available.
But that is not all, of course. Several roulette games can be enjoyed here, including French, American and European Roulette. A number of different blackjack games are also available and baccarat is not missing either. Additionally you can find punto banco, craps, red dog, and a few casino poker games here, including Casino Hold’em. Those who prefer video poker can look forward to eight different versions of the game. And then there are the so-called softgames, which are fun and easy and hard to categorize.
The live casino comes courtesy of Evolution Gaming and has been a highlight at Royal Panda since the early days. New online casino rarely offer live casino games right from the beginning, but Royal Panda added the live casino offering very early on and very much delighted their players. Initially only 7 live casino games had been available. Nowadays we can count 16 different tables, so the numbers more than doubled.
You’ll be able to enjoy various roulette, blackjack and baccarat versions as well as casino poker such as Three Card Poker or Casino Hold’em. Dealers are fun and competent and you’ll certainly be given a great experience at Royal Panda’s live casino. Needless to say that Evolution Gaming are among the best providers of live casinos and you’ll definitely get that here.
Live changing wins await at Royal Panda as well. You would expect as much, considering that the makers of the biggest progressive jackpots provide their games to this casino. If you want to play for six or seven figure sums, we recommend the following progressive slots:
Plenty of smaller jackpots that bring home five figure sums are also available. Just check out Divine Fortune, Cosmic Fortune or Tunzamunni. There’s also a Caribbean Stud Poker jackpot available, which can also win someone several thousand at a time.
In total there are currently 21 jackpots games at Royal Panda, which is not as much as some other casinos offer, but definitely above average. There’s really not much you’ll find missing here.
That has been a promise right from the beginning. After all, the people behind Royal Panda had noticed that too often customer service at online casinos didn’t seem to care very much about their players. Perhaps it was a sort of complacency after having been in the industry for ten years, or longer, or newer casinos simply didn’t know how to do it yet. So, Royal Panda decided to do a better job and ensure that they have a first-rate customer service.
The promise here is for polite, prompt, caring and helpful service from a team that “lives and breathes customer care”. That is a high aim indeed and the team seems to live up to it. We don’t really hear complaints about the customer service at Royal Panda, which is available via live chat, email and telephone. The customer service is open daily between 9am and 0.30am CET, which are decent opening times. If you decide to call, keep in mind that you’ll be calling Malta, but it’s also possible to request a call back, which is quite handy.
Before talking to customer service, you might want to peruse the FAQ section, though. It’s very comprehensive and most questions are likely going to be answered here already.
Another area where Royal Panda has only improved over time are the available payment options. In the beginning deposit options were few, but nowadays there are more than you’re likely to need. Beside the usual credit cards and eWallets, such as Neteller, Skrill and Trustly, there is a surprising number of local deposit methods such as AGMO, DineroMail, ewire or giropay. And those are just a few.
Helpfully the transaction times are noted here as well as the general minimum deposit amount of €10 and maximum of €15,000.
Click on over to the withdrawal methods and you’ll find available options there. Currently you can only choose between Fast Bank Transfer, Skrill, Neteller and Credit Cards. The eWallets are apparently instantly when it comes to transfer times and Royal Panda has a proven track record of fast payout times, much to their customers’ delight. Maximum withdrawal for most options here is given with €100,000, which is quite a lot compared to many other online casinos.
Royal Panda receives their gambling licenses from Malta, which is also where the operator is at home these days, and from the UK Gambling Commission. Since the UK is one of the main markets for the online casino, this is obviously not much of a surprise. Both jurisdictions are reputable, imposing strict regulations upon their licensees and the UKGC in particular is known to be quite strict.
Thus two licenses are definitely better than one and customers can be assured that gambling is fair and regulated here. Royal Panda promises that their RNGs (random number generators) are regularly audited as well.
The one thing we were unable to find were payout information. Whilst individual RTP information can usually be found within each game, there doesn’t seem to be any information for the casino as a whole and how much they regularly pay out. That’s one of the very few complaints we have, especially since the casino prides itself on its transparency.
Alright, who doesn’t love Pandas? Nobody, that’s who. A laughing Panda is even better and whilst it seems a bit of an odd choice for a mascot in an online casino, it’s also a fun and quirky choice and we’ve never heard anyone complain about it. Just open up the lobby and look at him. If this Panda doesn’t make you smile, you’re definitely in the wrong place.
The website looks friendly and welcoming, mixing in a black and red background, which sports playing card symbols and the Royal Panda crown, with a white foreground that makes it easier to read the text on every page.
Navigation is a breeze and almost everything is easily found only a click away. The website is indeed well designed and very recognizable, which is always a good thing for a brand that wants to establish itself.
You can open up Royal Panda’s mobile casino on just about any device you like. Slots, table games and live casino games can all be accessed on the go and you’ll get a pretty great experience whilst doing so. The loading times are excellent and navigation is brilliant on the mobile page.
All the games that are available as touch version, will obviously be available on your mobile device. That usually means older slots or table games can’t be played on mobile, but there aren’t many of those at Royal Panda anyway.
An app is not required and none exists anyway. Simply open up a mobile browser, enter Royal Panda’s web address and login in to your account as usual. You get nearly full functionality on the mobile page, including banking and talking to customer service.
On any given day you’ll find the regular bonuses on Royal Panda’s “Promotions” page. There’s the welcome bonus, the free spins on Starburst, a weekly weekend top up bonus and a blackjack bonus on the 21st of every month (at the time of writing this review). Special promotions for extra spins, bonuses, trips or giveaways are usually closer to the top of the screen. You’ll find them here regularly, which is a great plus at Royal Panda.
There’s also the Loyal Panda loyalty program, which offers four levels from bronze to silver to gold to diamond. You’ll start by default as a bronze member, of course, and can earn LP points by simply playing at the casino. There’s a handy little list of the required wagering in each category to earn 1 LP point. Once you’ve accumulated enough of them, you can redeem them for gifts or free spins, bonus money or merchandise.
It’s not that you’re getting a kingly Panda at Royal Panda, it’s more that this casino is treating their customers like royalty. That’s the promise they make, because they want you to have a “royal good time”.
And you should have just that. You get plenty of awesome slots here, great table games and a very decent live casino offer. The bonuses never really end, you can earn Loyal Panda points and redeem them for gadgets, if you like, and payouts are fast as well. What more could you possibly ask for?
Hardly anything. Even the customer service is on point, though we wouldn’t mind if the guys were open 24/7. Still, if customers don’t really need the service around the clock, the casino won’t be offering it.
That aside the only thing we’d like to improve is the availability of RTP information. That’s definitely missing here and it doesn’t need to be. Everything else is just splendid, however, and if you want to get the Royal Panda treatment, we recommend you check it out.