Wagering requirements are one of the trickiest issues when it comes to claiming online casino bonuses. Most of the customers’ queries, questions, complaints and suggestions, both to casinos and to relevant independent organisations have to do with wagering requirements and their completion.
Casino operators have been fined on many occasions for not offering clear and precise instructions regarding wagering requirements and players often feel that they have been tricked. For many casinos wagering requirements are the only way to ensure that they won’t be losing too much money and that players won’t be abusing the bonus. Nevertheless, requirements have turned into the player’s worst nightmare. BGO Casino decided to do something radical about this.
Namely, this operator is abolishing wagering requirements on bonuses. From 15th October onwards, players will no longer be required to wager a specific amount of money before they can cash out their bonuses.
BGO’s Chief Financial Officer, Hannah Westley, stated that the casino decided to hear the voice of its customers. Wesley added that their customer support team spent a lot of time explaining to customers how bonus requirements work. Many players simply can’t understand in total how the requirements work and as a result they feel that they have somehow been deceived.
Not only do customers have to wager a certain amount in order to complete the requirement, but also, in most cases all games don’t carry an equal contribution towards the requirement which complicates matters even further.
BGO’s Senior Director said that players should be able to walk away with their money whenever they want and that this decision will create a fairer and simpler environment for the casino’s loyal customers. The CFO admitted that the decision was not taken lightly.
If you wish to play some of BGO’s most popular casino games, visit BGO Casino today and in less than a month you will be able to claim bonuses that are free of requirements.