There’s hardly a more suitable name for an online casino, or any other casino for that matter, than “Get Lucky”. That’s the aim, isn’t it? To get lucky when gambling. The aptly named casino was founded in 2014 and is owned by Co-Gaming Limited, the same company that is behind such popular online casinos as ComeOn! or MobilBet.
With plenty of experience behind it, Get Lucky also inspires confidence with Malta and UKGC gambling licenses. This well-regulated casino offers a wide range of game providers such as Playtech, Microgaming, NetEnt, Betsoft, Thunderkick and a number of others. Thus you get the greatest and latest casino games and hundreds of amazing slots. In addition Get Lucky features a great Live Casino that offers more tables than many other casinos that have been around a lot longer.
Get Lucky is a thoroughly modern casino with a fresh and hugely attractive design that invited in particular slot fans, but doesn’t neglect other gamblers. Whilst this is not a one-stop-shop, meaning no sportsbetting or poker are offered, you can enjoy a diversity of games that will not leave you wanting.
A welcome bonus of 100% and up to £100 awaits those who are interested in joining. And once you’re all registered, you can start earning “Kickbux” to receive some kickbacks. Here are some of the advantages that await interested players at Get Lucky:
|Games: 650+||Established: 2014|
|Jurisdiction: Malta (MGA), Curaçao, United Kingdom (UKGC)|
|Software: Playtech, Microgaming, NetEnt, Evolution Gaming, Betsoft, Play'n GO, Thunderkick, NoLimitCity|
|Support: Live Chat, Email, Phone|
|Play on: Computer, iPhone, Android|
|Currency: Australian dollars, Canadian Dollars, Euros, British pounds sterling, Norwegian Kroner, New Zealand dollars, Polish zlotys, Russian rubles, Swedish Kronor, US dollars|
|E-Wallets: 24 h|
|Credit/Debit Cards: 3-5 d|
|Bank Transfers: 3-7 d|
The makers behind Get Lucky decided to keep things simple. That includes the welcome bonus, which is not overly complicated at all. Even the bonus conditions are easy and straightforward, which is quite helpful, because bonus conditions tend to be confusing, leaving players angry when they fail to meet the bonus requirements and don’t get their winnings paid out.
That shouldn’t really happen at Get Lucky. One just has to read the small print.
In any case, what awaits players who sign up here for the first time is a simple match bonus of 100% and up to £100. One has to deposit a minimum of £10 to be able to claim the bonus. And in order to withdraw the bonus or any winnings from it, one has to wager the bonus and deposit 25 times (though elsewhere it says 35 times – so better ask before signing up), for which you have 30 days.
Anybody using paysafecard, Webmoney, Ukash, Skrill or Neteller as a deposit method won’t be able to claim the bonus. That’s almost standard in the industry, however, so nothing unusual here.
Finally, slots (with a few exceptions) count 100% towards completing the wagering requirements and all card games count 10%. Any other games don’t count at all, which once again keeps things fairly simple for players.
UK Players: Bonus Terms & Conditions
At the time of writing the count was at 674 games that are available at Get Lucky. A vast majority of these games, more than 550 in fact, are slot games, of course. At this casino you’ll find games from providers such as Betsoft, NYX Gaming, Thunderkick, Play’n GO, Playtech, Microgaming, NetEnt, Yggdrasil Gaming, NolimitCity and Quickspin. You can even filter according to provider in the games section, which is quite handy.
Among the popular slot games you’ll find Twin Spin, Tarzan, Blood Suckers, Alkemor’s Tower, Kong, Eye of the Kraken, Incredible Hulk, Vikings Go Berzerk, Oktoberfest or Spinions Beach Party. And, of course, the selection is only expanded with the constant release of new slot games.
But that’s not all of it. You’ll find 9 Blackjack games, 15 Roulette games, Baccarat, Red Dog, Pontoon, Punto Banco and a few Casino Poker games at Get Lucky. There are also 8 Video Poker games available. That provides plenty of variety, especially for a casino that concentrates on slot games. We’ve seen a lot less at other casinos and find no reason for complaint here.
It is indeed surprising to find an online casino that offers more than a handful live tables. In the case of Get Lucky, you can sit down at 14 different live tables, which is quite a large choice. There’s also a NetEnt live casino, which can be entered through a separate ‘live table’. Since it is merely called ‘live casino’, we’re uncertain as to how many tables might be behind it.
In any case, you can find live Roulette, live Blackjack, live Baccarat and live Casino Poker here. The games are provided not only by Evolution Gaming, the leader in the live casino industry, but also by Extreme Live Gaming, a Novomatic company that we find more and more in live casinos these days.
One of the great things about the live casino is that a majority of the games are also available via mobile. A little icon in the top left corner of the game icon will indicate whether or not you will be able to play the game via mobile. This is true for all other games that can be played on mobile at Get Lucky.
When you check out the jackpot section at Get Lucky you’ll find only a dozen games here. That’s a rather small number and not quite as satisfying as we would have hoped. But if you know your games and your providers, you will quickly realise that the jackpot section is not actually up-to-date. For instance, three Yggdrasil Gaming jackpots aren’t even listed here. You’ll have to find them under the video slots section and then simply filter according to Yggdrasil games.
Whilst we’re happy to see those jackpot games at Get Lucky, we find it slightly disappointing that you can’t find them in the correct section just yet. Hopefully that will be fixed soon.
Be that as it may, there are some great and life-changing jackpots here:
Unfortunately the Age of the Gods games from Playtech are currently missing in Get Lucky’s portfolio. Among the smaller jackpots you’ll find Divine Fortune, Cosmic Fortune, Holmes and the Stolen Stones, Treasure Nile and a Caribbean Stud Poker game.
Generally speaking the customer service at Get Lucky has a good reputation of being prompt, competent and helpful. You can reach the team via live chat, which is always a handy feature to have, and via email.
A little bit irritating is the fact that Get Lucky says that you can email the customer service team 24/7, which of course you can. You can email anyone 24/7, but that doesn’t mean you get a reply 24/7. Instead the times for receiving a reply are between 8am and 9.30pm GMT.
The live chat on the other hand is open between 9am and 9pm GMT. Those times are not only rather limited, but do not at all correspond with the busiest times at the casino, which tend to be later in the evening. Any problem you may encounter after 9pm may essentially remain unresolved until 12 hours later.
There is a comprehensive FAQ section, which is helpful and still keeps things easy to understand. But we would really like to see a shift in the opening times for the customer service team. A later opening and later closing would be helpful.
At Get Lucky you won’t find a separate page for payment methods. You’ll have to enter it in the FAQ section as a search term. Then you’ll find out that you have Visa credit and debit, MasterCard, entropay, Skrill, instant bank transfer, Neteller and paysafecard as deposit options. A 5% fee applies to Skrill, bank transfer, Neteller and paysafecard transactions, which is fairly hefty.
For withdrawals you’ll find Visa debit and credit, entropay, bank transfer and once again Neteller and Skrill. You’ll also find out that four transfers per month are free of charge, but every withdrawal request thereafter will be charged with £4.
Whilst every withdrawal method also comes with a certain limit, which is imposed by the carrier, there is no specific mention in Get Lucky’s terms and conditions for weekly or monthly withdrawal limits. If you are in any doubt, you can always contact customer service.
Thanks to Co-Gaming Limited, Get Lucky can showcase two major gambling licenses. Since the company is at home in Malta, it goes without saying that they also have a license from the Malta Gaming Authority.
But Get Lucky considers itself very much a UK-facing online casino, which means a license from the UK Gambling Commission is an absolute necessity. Thus regulated Get Lucky can be considered a safe casino to play at, not just for UK customers, but for players from other countries as well. After all, the UKGC is one of the strictest regulatory bodies in the gambling industry.
Additionally Get Lucky, or rather Co-Gaming Limited, is registered with IBAS (Independent Betting Adjudication Service), which is a non-statutory organisation that is endorsed by the UKGC and is there to ensure fair, open and responsible gambling.
The site also uses the latest SSL encryption technology, meaning all your personal data and transactions are safe.
When you first arrive on Get Lucky’s homepage you’ll find it immediately attractive. The simple graphics are brilliant. We’re not entirely sure about the theme, mind you. As it stands, you’ll find yourself in some sort of back alley, crates in the back, a somewhat manic-looking old-fashioned slot machine character on one side that is holding a remote control with a button. There’s also a gigantic tank on the left-hand side filled with a few familiar-looking gems from various slots.
There’s no explanation anywhere as to what we should make of this. It looks cool, but also somewhat sinister. Be that as it may, from here you can navigate to the most important sections of the online casino: Casino, Live Casino and Promotions. Here you can also register or login, as the case may be.
The theme and brilliant graphics prevail throughout the next pages, though the old-fashioned slot guy looks a little more cheerful as you progress.
Overall the design is very simple in terms of navigation. Everything is easily found and accessible and we found the site to be very user-friendly and intuitive in use. Once you’re logged in you can even create your own casino, where you can personalise your games, making it easy to find your favourites.
Every once in a while the website is a little bit buggy, however. Sometimes a page scrolls down without you doing anything and in the games section the counter displayed 685 of 674 games, which strikes us as rather odd. Sometimes design is not everything, we do want things to work properly as well.
When you roam around the desktop version of Get Lucky you already get an inkling that mobile customers are not neglected here. All games that are available on mobile are equipped with a little icon indicating as much.
Look and feel of the mobile page are very well translated to the small screen. The layout is almost the same, but adapted to mobile use and a little more compact. Overall the mobile offer is certainly slimmed down, but you still get plenty of use out of the mobile page.
Games load quickly, the navigation is smooth and you’ll find hundreds of games at your disposal even on the go. We’re quite happy with the mobile experience at Get Lucky.
At Get Lucky you get a pretty interesting loyalty scheme. You can earn the so-called Kickbux doing just about anything at Get Lucky: login, verify your email and/or mobile number, deposit, withdraw for the first time, play any game (slots will earn you twice the amount of Kickbux than any other game).
And with those Kickbux you can then visit the Get Lucky shop (desktop only) and spend it on various things such as spin packs (essentially casino spins without wagering requirements), bonuses or cash rewards.
Whilst Get Lucky doesn’t appear to offer anything regular in terms of bonuses, you get to earn them and unlock them yourself simply by playing here regularly. That’s not a bad idea at all. And it rewards loyalty without a tiered system that players need to climb.
Overall we really like Get Lucky. It offers a fantastic range of games, a brilliant website, it’s safe and secure, has a neat loyalty scheme and very few things we’re not entirely happy with. And those things could easily be improved, such as expanding customer service opening hours or adding more jackpot games and fixing those small bugs plaguing the site.
Get Lucky provides a great online casino experience, via desktop and mobile. We’re quite happy to recommend it to players especially from the UK, but if you’re from elsewhere, you should check out whether or not you might be able to open an account here as well.
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